Dirty Life Return & Refund Policy

Return & Refund Policy

Thanks for shopping at Dirty Life.  If you are not entirely satisfied with your purchase, we're here to help.


Returns

You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have an RMA number written on a piece of paper inside the package.


Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card or as a store credit.
Credit card refunds will appear on your card in approximately 7-10 business days, depending on your card issuer's policies.


Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.
If you receive a refund, the cost of shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, contact us.

LATE OR MISSING REFUNDS

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 10 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us.


How long does delivery take?

Orders typically ship within 1-3 business days.  If your order hasn’t arrived in the estimated delivery times, please contact our support team at customer-service@dirtylife.ca
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).


Can you provide me with a tracking number?

All tracking number will be emailed to the customer as soon as the tracking information becomes available.


I've entered the wrong shipping address, can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it.

We will not be responsible if you entered an incomplete and/or incorrect shipping address. Our system automatically process orders and just follows what you supplied.


Can I cancel my order after it has been placed?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If you cancel your order BEFORE it has been processed and/or shipped, you will be assessed a 10% cancellation fee to cover restocking fees and the charges assessed to us for refunds by the credit card companies.

Invalid Reasons:

  1. Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Dirty Life. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
  2. Buyer found items cheaper somewhere else - Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.